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We specialise in arranging legal expenses insurance policies for group clients. Long experience has taught us that each client group has its own needs and we are always happy to tailor our cover accordingly. We also know how important it is for each and every member to receive a first class service.
 

We offer very wide cover with a minimum of exclusions and small print. For private clients we do not impose an excess and we automatically provide insurance throughout the European Union with an indemnity limit of £100,000.

Every aspect of our service is designed to make life easier for those organising the legal expenses insurance and for those using it. We respond quickly to enquiries about possible schemes and provide rapid quotations. Policy wordings are easy to understand and we ensure that all members receive copies so that there can be no arguments about what is and is not covered. A 24-hour legal advisory service is included and this can also be used to notify potential claims. We realise the importance of dealing with claims quickly and fairly.

By talking to thousands of clients over many years we have a very good idea of the features that should be included and, just as importantly the things to avoid. People do not want to wait in a queue until a lawyer is free, they expect to be transferred promptly to someone who can help them. They do not want to feel that the lawyer is under pressure to bring the call to an end quickly, they want to be treated as a valued client who is entitled to the very best treatment.

We carefully monitor every aspect of our service to ensure that:

• Adequate lawyers are always available to provide an immediate response.

• The lawyers are encouraged to spend as much time as they need with every client; there is no pressure to deal with a certain number of calls an hour.